Shipping policy

We despatch orders between Monday and Friday with a cut-off time of 3PM which means orders placed after 3PM will be processed on the next working day.

Orders placed after 3PM on Friday will be sent out on the following Monday (Tuesday for bank holidays). Our shipping couriers will only collect from us and deliver on working days unless otherwise specified via your tracking information.

Standard Shipping

This option is £3.99 and is sent via either DHL Parcel or Royal Mail depending on the size and weight of your order.

For the vast majority, your order will arrive usually on the next working day from when the order is placed, but our guaranteed time is 3-5 working days.

If you need your order more urgently please choose the appropriate shipping option like express or next working day for our guarantee on the delivery time frame.

Express Shipping

This is a promotional upgrade available for orders over £100 at a Rate of £1.99 and the specified timeframe is between 1-2 working days.

Next Working Day Delivery

This option is £6.99 and will arrive on the next working day provided your order was placed before 3PM.

Orders placed on Friday will not arrive on Saturday, they will arrive on Monday (Tuesday for bank holidays) as this service is next working day only.

Orders between 3PM on Friday and 3PM on Monday will arrive on Tuesday.

Europe Shipping (Zonal)

We will cover the value of any VAT or Import Duty for orders under the value of €150, meaning there will be nothing for you to pay and your order will be received the same as a local delivery. 

If your order value is above €150, we recommend splitting your purchase across multiple orders to benefit from this saving. 

Please note, not every European country falls under this zonal scheme, for further information on if you qualify or for any help accurately pricing your order please contact us here.

Worldwide Shipping

Details and fees vary by country. We do not cover the cost of duties or international taxes at the checkout price, this will be payable by the receiver. For more information contact us here.

Liability

We cannot accept any liability for a signed for parcel, please make sure you are always available to accept a parcel on your delivery date specified or use your online tracking to change the delivery date with the courier directly.

We cannot accept any liability for a parcel lost when an incorrect address is given, please only use the correct delivery address.

We cannot accept any liability for the loss of a parcel when changes are specified by the receiver, by default none of our shipped goods will be left with a neighbour or outside the property. If you decide to change this via online tracking or discussion with the courier this is done at the risk and liability of the receiver.

For further more specific information on shipping please contact us here.